• Placing Orders
  • Viewing & Changing Orders
  • Shipping & Delivery
  • Returning Orders
  • part 5
  • part 6
  • part 7
  • part 8
  • part 9
  • part 10
How do I make sure the stabilizer is compatible with my phone/camera (+ lens)?

Please refer to the compatibility list on our website.
If your camera model is not on the list, chances are they are not compatible.
If you want further confirmation, please contact our technical support:info@zhiyun-tech.com

How do I know if my region is within shipping range?

Please find the Shipping Policy, then you can see the detail of the shipping area. if your region is not within the scope of shipping, please refer to "Where to Buy" on our official website: https://www.zhiyun-tech.com/en/channel/index

How do I use a discount code when placing an order?

On a desktop computer, you can add the code on the checkout page. On a mobile device, you can add the code on the order review page. Please note that "Discounts cannot be stacked".

Are import taxes and custom duties included in the price?

Import taxes and custom duties are included in the price. In special cases, if the customs needs to charge extra duty, please contact our customer service: store1@zhiyun-tech.com

How can I check my order status?

After an order is paid, a notification will be sent to your email which includes the tracking details of the order. If you have registered an ZHIYUN account, please login to your account on the right side and then navigate to "Orders" to check your order details. If you checked out as a guest, please find the "Order Confirmation" email you received after placing your order and click the "View Order Status” link to check your order details.

Can I change my payment method?

The payment method for an order cannot be changed once the order has been paid successfully.

Can I modify/cancel my order (items, shipping information etc.)?

If you wish to modify/cancel your order, please contact: store1@zhiyun-tech.com
Once the order is shipped, it cannot be changed.
If your order is already in transit, please contact your local carrier to amend the shipping information.

Why was my order cancelled?

If the system prompts that it may be a high risk order, for the safety of your shopping, we have to cancel the order and the refund will back to your account.
Please check your account and order again. It is recommended to contact customer service after ordering to avoid being cancelled again.

How can I track my order?

After an order is shipped, a shipment notification email will be sent to you which includes the tracking infromation of the order. You can click the "Track Package” link to check your order details.

Can you expedite my delivery?

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. Your order will then be handed over to the carrier for delivery. We will dispatch your order as soon as possible, but we are unable to expedite delivery past that point from our side. Please keep an eye on the tracking information and contact your local carrier to expedite the delivery if necessary once the package has arrived in your country/region.

How long will it take for me to receive an order?

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. After your order is shipped out, the package normally takes 3-7 business days to arrive, barring any delays from the logistics carrier. Most orders will be shipped through Amazon Logistics, DHL or Singapore Post.

What should I do if the item we received is missing/damaged?

Please keep the outer packing case of the package, take pictures of the packing case and the actual items received, and send the pictures to:store1@zhiyun-tech.com. We will try our best to help you solve the problem.

What should I do if I don't receive the package?

If the tracking information shows “Alert”, please contact our customer service to deal with it for you.
If it shows" Delivered", please contact your local carrier to report the issue and open a case with them.

How can I return an order?

If you need to make a return, please review the Refund and Replacement Policy and contact: store1@zhiyun-tech.com if your case complies with the terms and conditions.
Please kindly note:
1. We do not provide return labels.
2. If it is not the quality problem of the product itself, but the personal reason, you will be responsible for the shipping cost of the return.

What is ZHIYUN Official Store return policy?

Products can be returned within 7 days upon receipt of the product without any reason, if there are any other cases, please refer to the detail of our Refund and Replacement Policy.